How a ham and cheese baguette can help you listen

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In this week’s news section, we discuss the issues that have surfaced around FaceBook in the past week and consider what that means for us, as social media users as well as professional communicators.

Our big topic takes on the tricky subject of listening actively in an age of hybrid working. We compare experiences most of us have, of meetings where some participants are in the room, some are remote.

How can we develop better methods of listening, being curious and demonstrating our interest in our people? 

We talk about the challenges of encouraging leaders to be clear about the difference between issues that are open to dialogue and topics that are not open to feedback. We also share our top tips on developing listening skills and improving the quality of listening in organisations.

Throughout the conversation we refer to the following books, articles and reports:

Research by Dr Kevin Ruck, Howard Krais and Mike Poundsford Listening to employees: from measurement to meaning – PR Academy

Productive disagreement The positive practice of productive disagreement – Calm Edged Rebels

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